Policies & procedures

EventzPlus is proud of our excellent service and outstanding reputation. We attribute our success to the sheer determination of ensuring that all of our patrons receive great quality service. Our desire and goal is to give the best party ever for our guest of honor.

Our POLICIES are designed to ensure that all of our guests enjoy a memorable event that will last a lifetime. The following Policies and Procedures are strictly adhered to.

ARRIVAL TIME: Please be on time. We suggest arriving as close as possible to the time booked. Specific themed parties will have a timeframe. If you have not requested additional time, your party is for TWO hours.

DEPOSIT: A 50% non-refundable deposit is required at the time of booking a party. All deposits are absolutely non-refundable; however, you may use the deposit to rebook your party. This does not apply to no-shows or cancellation not made in the specified time limit below. Our goal is to accommodate everyone so if you need to postpone your party, you may postpone once and your new booking date must be put on the book within 60 days of your cancellation date.  If your newly scheduled date is not recorded within that period, you will forfeit your deposit. Even if your party is set for a year out, we need a record of your newly scheduled party within 60 days.

DEPOSITS/BALANCE: Deposits and Balances due may be paid in the form of cash, check or credit card (depending on your location).  The remaining balance must be paid in full 48 hours prior to the party. There is a $35.00 charge for all returned checks. If your deposit is in the form of a CHECK, please write the date and time of your party on the check in order to credit the deposit appropriately.

Fifty percent of the party value will be charged for cancellations received less than 48 hours before your scheduled party time.  No-Shows are charged at full party value.

CONFIRMATION: You will be contacted a few days prior to your party to confirm the number of guests.  A final head count is required during the pre-party contact. If your arrival number of guests exceeds your confirmed count by three (3) or more, it can greatly affect your party, so please let your guest know how important it is to RSVP.

FOR THEMED PARTIES—ORDER OF ACTIVITIES: We have a specific order of activities so that we can most constructively use the time. You are welcomed to take group or individual pictures, however, please remember that we may have to do this in lieu of opening gifts. Our parties are packed with fun and follow a schedule. Guests who arrive late may join the party at whatever point the party has progressed to.

FOR THEMED PARTIES : NON-PARTICIPANTS: We are aware that the honored guest may have siblings and all are welcome. However, please note that there will be a charge for any child or adult who participates in the party (i.,e., dress-up, dining, or treasure chest). Children not participating in the party must be supervised by an adult at all times. 

ATTENDEES: If less than the base number of guests (this includes the guest of honor) attend the party, you will still be charged the base price of the selected party package.

GIFT OPENING: Gift opening occurs at the end of the party and can only occur for parties of 10 or less and only if time permits. We strictly adhere to the party time for each party and if time does not permit, unopened gifts will be sent home.